Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2024
Table of Contents
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Make a purchase or place an order
- Subscribe to our newsletter
- Contact us for support or inquiries
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username, password)
- Payment information (credit card details, billing address)
- Order history and preferences
- Communication preferences
Automatically Collected Information
We automatically collect certain information when you visit our website, including: IP address, browser type, device information, pages visited, time spent on pages, and referral sources.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations, shipping notifications, and account updates
- Improve our website and services
- Personalize your shopping experience
- Send promotional emails and newsletters (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who help us operate our business (payment processors, shipping companies, IT services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our customers
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and employee training
- Password hashing and protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Restrict processing of your information
- Data portability
- Withdraw consent for marketing communications
- Object to processing based on legitimate interests
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 3 years after account closure, unless you request earlier deletion.
8. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services:
- Payment processors (for secure payment handling)
- Social media platforms (for social login and sharing)
- Analytics services (for website performance analysis)
- Customer support tools
These third parties have their own privacy policies, and we are not responsible for their practices.
9. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
PixelSolution
Kimathi Street
Nairobi, Kenya